FAQ - Frequently Asked Questions
FAQ - Frequently Asked Questions
1. Is your website safe to use?
Absolutely! We respect the privacy of our customers. Our Privacy Policy is designed to help you understand what information we collect and how it is used. Please be aware that this policy may change from time to time.
2. What payment methods are accepted?
We accept all card brands and offer payment in up to 12 installments.
PIX: Use your preferred payment app. You can pay with the Pix QR code or via Pix Copy and Paste. Approval is immediate.
Payment in cash with bank slip: When you complete your purchase, we will send you the bank slip to your email. Payment can be made online, at any bank branch, lottery outlet or authorized location. After payment, confirmation will occur between 1 and 3 business days.
3. What is the delivery time?
The delivery period is counted from the confirmation of payment in business days, that is, it does not include Saturdays, Sundays and holidays. The estimated delivery time is 7 to 25 business days after the product is posted.
External factors, such as postal strikes, adverse weather conditions or delays in processing by the IRS, may cause delays. In these cases, the delivery time will be adjusted as necessary.
For more information: see our Shipping Policy.
4. Are there any additional fees for shipping products from international suppliers?
No. If there are any shipping fees or taxes, it will be Topteck 's responsibility. The customer only pays the amount described in the product on our website.
5. How can I track my order?
Once your item has been shipped, you will receive an email with all the tracking information. You can also go to our website, enter your order details and get the tracking status.
6. How do I exchange, refund or return my order?
The basic guidelines for exchanges and returns are as follows:
You can request an exchange or return of a product within 7 calendar days of receipt. The following conditions must be met:
- The product must be returned in its original packaging;
- The product must be returned without any signs of use or consumption, that is, in the condition in which it was received;
- The product must be returned with labels (or protectors) attached, manuals and all accompanying accessories.
For more information, see our Exchange and Return Policies.
7. What do I do if a product is missing from my order?
If something is still missing, please contact our support immediately using the contacts below:
Customer service
Email: atendimento@topteck.com.br
Telephone: 55 (19) 99979-8520
Address: Flavio Bonini Street, No. 30, Santa Olivia II, Zip Code 13607-710, Araras, SP
Opening hours: Monday to Friday from 8:00 am to 5:00 pm